Refund Policy
If a Pro purchase is not right for you, ask for a refund within 14 days and you get your money back. No questions asked.
1. What is covered
- One-time Pro purchases: full refund if you ask within 14 days of the purchase date.
- Subscriptions: full refund of your first payment, or of the latest renewal, if you ask within 14 days of that charge. You can also cancel at any time to stop future renewals; Pro stays active until the end of the period you paid for.
- After 14 days: we still look at every request. If a Pro feature you paid for does not work and we cannot fix it, or we retire it during your paid period, we refund you, pro-rated for subscriptions.
- Free versions cost nothing, so there is nothing to refund.
2. How to ask for a refund
Email [email protected] from the address you used at checkout and include your order number from your receipt. You can also reply to your Polar receipt email or contact Polar support. You do not need to give a reason.
3. How refunds are paid
Our orders are processed by our online reseller Polar Software, Inc. (Polar), the Merchant of Record for all our orders. Polar issues the refund, including any sales tax or VAT charged, to your original payment method. We aim to respond to refund requests promptly; once a refund is issued, your bank or card provider may take 5 to 10 business days to show it. When a refund is issued, the Pro license for that purchase is deactivated.
4. Google Play and Apify purchases
This policy covers Pro licenses bought through Polar on vncntlabs.com. In-app purchases in our Android apps are made through Google Play and refunded under Google Play's refund policy. Usage of our data tools on Apify Store is billed by Apify under Apify's terms.
5. Your legal rights
This policy is in addition to any rights you have under the consumer law where you live, and does not limit them.
See also our Terms of Service and Pricing.