Terms of Service
These terms apply when you use the VNCNT Labs website (vncntlabs.com), browser extensions, mobile apps and web software tools (together, the “Products”), and when you buy a Pro license for any of them. Please read them before you buy. If you do not agree, do not use the Products.
1. Who we are
VNCNT Labs is a trade name of FAMVII LLC, 572 Big Stone Dr, Sunbury, OH 43074, United States (“VNCNT Labs”, “we”, “us”). You can reach us at [email protected].
2. What we offer
We build and sell our own digital software: browser extensions for Chrome and Edge, mobile utility apps, and web software tools. Every Product is self-serve software that we build and maintain. We do not sell services, consulting, physical goods or other companies' products. Each Product has a free version; optional Pro licenses unlock extra features. See Pricing.
3. Orders, payment and our reseller
Our order process is conducted by our online reseller Polar Software, Inc. (Polar). Polar is the Merchant of Record for all our orders: you buy the Pro license from Polar, and Polar handles payment, sales tax and VAT, invoicing, receipts and order-related questions, including refunds, payment issues and subscription cancellations. Your purchase is also subject to the Polar Buyer Terms and the Polar Privacy Policy. Your right to use the Product is licensed to you by VNCNT Labs under these terms. We provide support for the Products themselves.
Prices, applicable taxes, and whether a purchase is one-time or a subscription (and how often it renews) are shown at checkout before you pay. We never ask you to pay us directly outside Polar's checkout.
4. Your license
We grant you a personal, non-exclusive, non-transferable license to install and use the Products, and, if you buy Pro, to use the Pro features for the term you paid for (lifetime of the Product for one-time purchases, or the subscription period for subscriptions). Unless the checkout page says otherwise, one Pro license is for one person, who may use it on their own browsers and devices. You may not resell, share, sublicense or publish license keys, or try to remove or bypass license checks.
5. Subscriptions and cancellation
If you buy a subscription, it renews automatically at the end of each billing period at the price shown at checkout until you cancel. You can cancel at any time, online, from the customer portal link in your Polar receipt email, or by emailing [email protected]. Cancellation stops future charges; Pro stays active until the end of the period you already paid for. If we raise the price of an existing subscription, we will tell you by email before the change takes effect, and you can cancel before it does.
6. Refunds
Pro purchases come with a 14-day, no-questions-asked refund. The details are in our Refund Policy. Refunds are issued by Polar to your original payment method. Nothing in these terms limits any refund or other rights you have under consumer law where you live.
7. Acceptable use
Use the Products lawfully and in line with the terms of the websites you use them on. Do not use them to break the law, infringe others' rights, collect personal data without a lawful basis, overload or attack websites, or get around access controls. You are responsible for the content you capture, record, export or automate with the Products.
8. Privacy
Our Products are built to keep your data on your device. How each Product handles data, and what Polar processes when you buy, is explained in our Privacy Policy.
9. Updates and availability
We update the Products to fix bugs, keep them working with browsers and websites, and improve them. Browser and app stores deliver these updates. We may change or retire a free feature. If we retire a Product or a Pro feature you have paid for during an active subscription, we will give you a pro-rated refund for the unused time. Products that work with third-party websites may stop working if those sites change, and we will try to fix that promptly.
10. Ownership
The Products, their code, designs and the VNCNT Labs name and logo belong to FAMVII LLC. These terms do not give you any rights to them other than the license above. Third-party names (for example Amazon, Chrome, Edge or Pinterest) belong to their owners; our Products are not affiliated with or endorsed by them unless we say so.
11. Disclaimer
To the extent the law allows, the Products are provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose. Estimates the Products show (for example sales estimates or accessibility results) are guidance, not guarantees.
12. Limitation of liability
To the extent the law allows, FAMVII LLC is not liable for indirect, incidental, special or consequential damages, or for lost profits, data or business. Our total liability for any claim about the Products is limited to the amount you paid for the Product in the 12 months before the claim. Some places do not allow these limits, so they may not apply to you.
13. Termination
You can stop using the Products at any time by uninstalling them. We may suspend or end a license if it is used in breach of these terms, for example by sharing or reselling license keys. If we end a paid license without a breach on your part, we will refund the unused part of what you paid.
14. Governing law
These terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules, and any dispute will be handled by the courts located in Ohio, unless the consumer law where you live gives you the right to bring a claim in your local courts.
15. Changes to these terms
We may update these terms. We will post the new version on this page and update the date at the top. Changes do not apply to purchases made before the change.
16. Contact
FAMVII LLC, doing business as VNCNT Labs · 572 Big Stone Dr, Sunbury, OH 43074, United States · [email protected]